Shipping Details

Digital Delivery & Shipping Policy

InTrainSim & AA Rail Sim

This Policy applies to digital products, software add-ons, downloads, licenses, updates and related services supplied by TechAnagha LLP through InTrainSim.com, AARailSim.com, the InTrainSim Windows App and related services.

InTrainSim.com is the new official domain of the platform previously available as IndianTrainSim.com.

We develop, publish and distribute downloadable software add-ons and 3D simulation content primarily designed for Train Simulator Classic on Windows PC. All products are delivered electronically. We do not normally sell or ship physical goods.

1. Digital Delivery

Products purchased through InTrainSim or AA Rail Sim are delivered electronically through the customer’s InTrainSim account, the InTrainSim Windows App or another delivery method specifically stated on the applicable product page.

This includes products developed by TechAnagha LLP and approved digital products published by independent creators through the InTrainSim marketplace.

A product is considered delivered when it has been approved, assigned to the customer’s account or made available for download, installation, activation or access through an approved delivery method.

Delivery does not depend on whether the customer subsequently downloads, installs, activates or uses the product. Platform order, assignment, access, activation and download records may be used to confirm digital delivery.

2. Product Format

A purchase provides access only to the compiled, packaged or application-delivered version of the applicable product.

Unless expressly stated otherwise on the product page, purchases do not include:

  • Source code or source files
  • Raw or editable project files
  • Unpacked development assets
  • Alternative ZIP or standalone packages
  • Development or production materials

No CDs, DVDs, USB drives, printed materials, courier parcels or other physical shipments are included.

3. Delivery Time

Purchased content is normally approved and made accessible within approximately 15–30 minutes after successful payment confirmation.

In exceptional circumstances, delivery may take up to 72 hours after successful payment confirmation, excluding declared public holidays and bank holidays applicable in India.

Delivery may be delayed because of:

  • Payment confirmation or settlement delays
  • Incorrect or incomplete payment information
  • Account, risk or security verification
  • Fraud-prevention checks
  • Scheduled maintenance or temporary server downtime
  • Technical or infrastructure problems
  • Third-party payment or service-provider interruptions
  • Events outside the reasonable control of TechAnagha LLP

Certain products may require the InTrainSim Windows App for downloading, installation, activation, verification, repair, updates or continued access.

4. Failed or Delayed Delivery

If a successfully paid product is not accessible within 24 hours, the customer should contact our official support team with the order number, registered email address and payment reference.

Support Email: [email protected]

TechAnagha LLP will make reasonable efforts to verify the payment and provide or restore eligible product access.

A refund review may be considered only when the product remains undelivered after 72 hours, excluding declared public holidays and bank holidays applicable in India, and TechAnagha LLP is unable to provide or restore the purchased access.

Refund eligibility and processing remain subject to the applicable Cancellation, Return & Refund Policy and applicable law.

5. No Physical Shipping

Because our products are digital, physical shipping charges, packaging, postal delivery, courier tracking and physical delivery addresses are generally not applicable.

Any use of the terms “shipping”, “delivery” or “fulfilment” on our platform refers to the electronic delivery of a digital product, license or access entitlement.

6. Customer Responsibilities

Before purchasing and installing a product, customers are responsible for:

  • Providing accurate account and payment information
  • Maintaining a working internet connection where required
  • Installing and using the InTrainSim Windows App where specified
  • Using a supported Windows operating system and compatible hardware
  • Owning a genuine and supported copy of Train Simulator Classic where required
  • Owning and correctly installing all required third-party or InTrainSim routes, locomotives, coaches, assets, software and other dependencies listed on the product page
  • Reviewing the complete product description and compatibility requirements
  • Following the supplied installation and troubleshooting instructions
  • Keeping their account credentials secure
  • Keeping their account compliant with applicable platform policies

Product compatibility, base-game requirements and required dependencies are displayed on the applicable product page.

Failure to own, install or correctly configure Train Simulator Classic or any disclosed third-party or InTrainSim dependency does not constitute failed delivery.

Hardware limitations, unsupported software, missing dependencies, modified game installations, third-party conflicts or lack of installation knowledge do not constitute failed delivery where the purchased product was successfully made accessible.

7. Installation and Activation

Successful digital delivery does not guarantee successful installation or operation where the customer’s system does not meet the disclosed requirements.

Customers may be required to:

  • Install or update the InTrainSim Windows App
  • Sign in using the account associated with the purchase
  • Complete product activation or verification
  • Install required simulator content and dependencies
  • Use supported installation paths and simulator versions
  • Maintain internet access for applicable verification or update functions

Technical support may be provided in accordance with the relevant product documentation and support policies.

8. AA Rail Sim Delivery

AA Rail Sim is owned and operated by TechAnagha LLP and uses the unified InTrainSim account and digital-delivery infrastructure.

Eligible AA Rail Sim customers may use their InTrainSim account to:

  • Access eligible purchases
  • Download supported products
  • Use supported InTrainSim Windows App delivery features
  • Manage their account and product access

AA Rail Sim products may have their own disclosed simulator, dependency, installation or compatibility requirements.

9. Service Interruptions

Digital delivery, activation, downloads, verification or updates may be temporarily unavailable during:

  • Scheduled or emergency maintenance
  • Security procedures
  • Technical upgrades
  • Payment verification
  • Hosting or infrastructure interruptions
  • Third-party service interruptions
  • Events outside the reasonable control of TechAnagha LLP

TechAnagha LLP will make reasonable efforts to restore affected services. A temporary service interruption does not constitute permanent non-delivery when eligible access is subsequently restored within the stated delivery period.

10. Third-Party Services

Payment processing, hosting, communications, analytics and certain delivery functions may depend on trusted third-party service providers.

Their availability, verification requirements and processing times may occasionally affect digital fulfilment.

11. Related Policies

This Policy should be read together with our:

  • Terms & Conditions
  • End-User License Agreement
  • Privacy Policy
  • Cancellation, Return & Refund Policy
  • Fraud, Abuse & Enforcement Policy

By purchasing a product through InTrainSim or AA Rail Sim, the customer acknowledges that the product is digitally delivered and agrees to this Policy.

12. Consumer Rights

Nothing in this Policy excludes or limits any consumer right or remedy that cannot legally be excluded. Where applicable law requires a remedy, TechAnagha LLP will comply with that requirement.

13. Policy Updates

TechAnagha LLP may update this Policy to reflect changes in products, delivery methods, operational requirements or applicable law.

Updated versions become effective from the published effective date and will not remove any non-excludable legal rights.

14. Legal Entity

Owner and Operator: TechAnagha LLP

Official Website: InTrainSim.com

Business Activity: Development, publication, marketplace distribution and electronic delivery of downloadable software, 3D simulation content and PC railway simulation add-ons.

LAST UPDATED: 18 JUL 2026 (UTC)
Choose your ITS experience

Pure ITS Mode & Standard Mode

The complete ITS experience Pure ITS Mode unlocks advanced features created especially for ITS routes and rolling stock. Launch Train Simulator Classic from the ITS App to enable the full experience.

More than a standard add-on

The Pure ITS badge identifies products enhanced through direct ITS App integration. This allows us to deliver functionality beyond a conventional Train Simulator Classic add-on.

⚡
Dynamic operations

Dynamic pantographs and operational behaviour designed to respond to supported routes.

🚆
Enhanced coaches

Special functionality for LHB, Humsafar, Duronto, Tejas Sleeper, Chair Car and more. Selected features are revealed at product release.

🛤️
Route intelligence

Kavach, ITS special freight operations, route-aware effects and other route-specific systems where supported.

It is simple

1 Open the ITS App 2 Start the game from the ITS App 3 Play

Built for an expanding route network

All 18 upcoming ITS routes are being designed around Pure ITS Mode. The programme includes Mumbai-Pune, Mumbai-Surat, Surat-Ahmedabad, Howrah, the ECoR-SER route, Northern Railway Ambala Cantt Jn.-Moradabad Jn., and Mhow-Indore-Ujjain-Bhopal via Maksi, with many more experiences planned.

Explore upcoming ITS routes →

Also compatible with these supported non-ITS routes

  • SCR Route by ISW
  • WRv1 ITS Version
  • CRv1 - HR Signals Version
  • CRv2 (Green Corridor) - HR Signals Version
  • WCRv1 - HR Signals Version
  • WCRv2 - HR Signals Version
  • Rising Rajasthan Route - HR Signals Version

Good to know before you choose

Pure ITS features are enabled only when the game is launched from the ITS App. Launching directly or through a third-party launcher starts the game without Pure ITS integration.

Products or routes that require another developer's own launcher may not operate alongside Pure ITS content. Please consider this if another launcher is essential to your setup.

App-based launching is a permanent part of the Pure ITS platform because it enables these enhanced systems. ITS may occasionally provide complimentary add-on editions at its discretion. Free versions of add-ons and included scenarios are not guaranteed. Purchase decisions should be based on the content listed with the product.